Customer Service Associate

Job Title: Customer Service Associate
Location: Cohoes, NY
Hours: Monday–Friday, 8:00 AM–4:30 PM
Reports To: Customer Relationship Manager

Employment Type: Full-time

Company: Bilinski’s Sausage Mfg Company

About Us:

Bilinski’s is a leading producer and distributor of high-quality sausages. We are dedicated to crafting exceptional products while ensuring efficient and seamless operations. Our team values innovation, precision, and a commitment to customer satisfaction.  Our customers range from independent retailers to national chains, and our team takes pride in being responsive, proactive, and customer-first in every interaction.

Position Summary:

The Customer Service Associate provides crucial administrative and operational assistance to the sales team, ensuring smooth day-to-day operations and a positive customer experience. Key responsibilities include reviewing and processing orders, maintaining and tracking promotions and maintaining sales records, while essential skills involve strong communication, organization, and proficiency in sales and office software

Key Responsibilities:

• Order Processing
• Enter, review/validate, and process wholesale customer orders
• Communicate proactively with customers regarding order status, revisions, shipping details, and product availability
• Track and analyze customer order patterns to identify trends, red flags, or inconsistencies
• Collaborate with the production, shipping, and sales teams to ensure order accuracy and timely fulfillment
• Report weekly sales performance metrics and insights to the sales and operations teams
• Provide courteous, knowledgeable responses to consumer inquiries via phone and email 
• Sales Support
• Maintain broker and other customer and sales agreement documents
• Assist sales and accounting teams with customer deduction management and tracking process
• Maintain log of consumer comments, questions, and complaints,and communicate with QA team
• Maintain and update customer order and shipping requirements
• Administrative Support
• Assist the sales team with processing and sending samples
• Support the social media team by preparing influencer packages, sending leads, and sharing ideas to boost activity across platforms
• Provide support for marketing projects as needed, including market research, competitor analysis, and brand development.
• Assist sales team in setting up and tracking promotions for customer accounts and oversee all disputes to ensure completeness. 
• Create and maintain all sales assets for the sales team 

Qualifications:

• Bachelor’s degree required
  
  
• 1–5 years of experience in customer service, inside sales, or related role (preferably in food, CPG, or wholesale distribution)
  
  
• Proficiency in Microsoft Excel; experience with Sage Intacct is a strong plus
  
  
• Exceptional written and verbal communication skills, with a polished and professional tone
  
  
• Strong organizational skills and attention to detail
  
  
• Customer-first attitude with a problem-solving mindset
  
  
• Ability to manage multiple priorities and meet deadlines
  
  
• Comfortable working in a team environment and independently when needed
  
  

What We Offer:

• A supportive and collaborative onsite work environment
  
  
• Opportunities for professional growth within a growing company
  
  
• Competitive compensation and benefits
  
  
• The chance to make a daily impact by supporting customers who love our products