Sales & Marketing Coordinator

Job Title: Sales & Marketing Coordinator
Location: Cohoes, NY
Hours: Monday–Friday, 8:00 AM–4:30 PM
Reports To: Customer Relationship Manager

Salary:  $55,000 to $65,000 per year

Employment Type: Full-time

Company: Bilinski’s Sausage Mfg Company

About Us

Bilinski’s is a leading producer and distributor of high-quality sausages. We are dedicated to crafting exceptional products while ensuring efficient and seamless operations. Our team values innovation, precision, and a commitment to customer satisfaction.

Position Overview:

The Sales & Marketing Coordinator will play a pivotal role in supporting the sales team and ensuring smooth operational workflows in the sausage manufacturing and sales company. This individual will manage administrative tasks, maintain customer relationships, coordinate sales activities, and provide exceptional support to facilitate the growth and efficiency of the business. Great entry level position for recent graduates looking to gain experience and work hard, be a part of a team, and see how small businesses thrive. This position will be based in our office in Cohoes, NY.

Key Responsibilities:

Order Management

• Accurately process and manage customer orders from receipt to delivery.

• Collaborate with sales, production, and logistics teams to ensure timely and efficient order fulfillment.
• Address and resolve order-related issues, such as delays, shortages, or discrepancies.
• Monitor ordering trends and communicate with sales and production teams of deviations, upward or downward customer trends.

• Customer Relationship Management

• Build and maintain strong, long-term relationships with customers, ensuring customer satisfaction and retention.
• Proactively address customer concerns and issues, ensuring quick resolutions and maintaining positive customer experiences.
• Provide regular updates and reports to customers regarding order status, promotions, and other relevant information.
1. Sales Coordination:
• Monitor market trends and provide insights to improve sales strategies.
• Promotional calendar management, including bookkeeping review and information reporting on promotional efficacy.
• Help prepare presentations and materials for meetings with customers and partners.
• Manage all sample requests, coordinating between sales and production teams, building and tracking tasks from request to delivery. 
• Maintain category review and trade show calendars to ensure we maximize opportunities for existing and new business.
2. Marketing Coordination
• Assist with social media content, develop content calendars, ideas, and content.
• Coordinate influencer relations and opportunities.
• Create marketing assets for use on retailer sites, trade shows materials, and selling tools.
• Manage all item database software, building items details, maintaining image updates, and ensuring accuracy across all platforms. 
• Update our Amazon Brand Store page monthly, analyze and report on visitor and sales movement
3. Administrative Support and Consumer Relations:
• Prepare and manage documentation, such as contracts, proposals, tenders, and new item forms.
• Maintain item databases, specs, and photography.
• Respond to consumer inquiries via phone, email, and other communication channels.
• Maintain consumer complaint database and coordinate communication to the QA team. 

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Experience: Minimum 2 years in sales coordination, customer service, or a related role (experience in food manufacturing is a plus).
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite, and able to learn new software quickly.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Knowledge: Understanding of sales processes and familiarity with food safety regulations is a plus.

Key Competencies:

• Customer-focused mindset.
• Problem-solving skills and proactive attitude.
• Team player with the ability to work independently.
• Adaptability to changing priorities and business needs.

Benefits include: 

• Health insurance (participatory)
• Dental/Vision insurance
• Paid time off 
• Simple IRA